I have over 25 years’ experience in healthcare administration, specifically in health plan services, project management and clinic development.
With over 25 years of experience in healthcare administration, health plan operations, and organizational leadership, I have dedicated my career to strengthening healthcare systems and improving the experience of both patients and the professionals who serve them. Over time, I discovered my passion not only for improving systems but also for developing people—empowering teams, guiding emerging leaders, and contributing to organizational success through strategic oversight and thoughtful mentorship. I currently work as a Director of Operations for a Health Plan owned by a local Hospital. I oversee key functions such as claims, eligibility, customer service, contracting, compliance, vendor management, and network development. In this role, I collaborate closely with executive leaders and physician partners to enhance operational effectiveness, ensure regulatory compliance, and support initiatives that advance patient access, quality, and outcomes. Throughout my career, I have led major projects in process improvement, network expansion, quality initiatives, automated patient communication systems, and cross-functional team development—all with the goal of elevating performance while supporting the mission of delivering high-quality care. I hold an MBA in Finance, a Bachelor’s degree in International Business, and an Associate degree in Accounting, along with specialized credentials in performance management, process improvement, training, and health insurance. As a bilingual leader, I value clear communication, collaboration, and creating environments where staff feel supported and empowered to excel. My career has been a reflection of my commitment to service, integrity, and continuous improvement.
