Adjunct Instructor, Computer Fundamentals
Industry experience: Technical Support & Troubleshooting: Experience with ticketing systems (ZenDesk, JIRA, Mojo Help Desk, CalWin) Electronic Health Records (EHR/EMR): MyAvatar, BACASoft, patient data management, training, and support Software & Productivity Tools: Microsoft 365 (Word, Excel, PowerPoint, Outlook, Teams), Google Workspace Database & Data Analysis: SQL (data retrieval, updates, manipulation), Q Student Connection, Zangle, CalWin, MEDS, Northwoods, Kofax Training & Instruction: Virtual classroom delivery, documentation, policy development, application training Project Management: Agile methodologies, Scrum, Jira, Google Project Management Certification
I earned my Bachelors degree in Communications with honors (Cum Laude). In addition to my role as an Adjunct Instructor at CIAT, I currently work as an EHR Trainer and IT Support Analyst. I’ve spent over a decade in public service, working with government organizations such as Sacramento County Behavioral Health, Child Protective Services, and Child Support. In those roles, I gained valuable experience managing databases, performing data cleanup, and handling various technical tasks. I’ve been working with Microsoft 365 tools—Word, Excel, PowerPoint, and Teams—for over 14 years, which has given me a strong foundation in technology. Teaching computer fundamentals is something I’m passionate about because I believe these skills are crucial for success in today’s world. When I’m not teaching or working, I enjoy spending time outdoors, staying active, trying new foods, and traveling. I’m excited to share what I’ve learned with my students and help them develop the skills they need to succeed in their own careers.
